Customer Relations and Interpersonal Skills :: essays research papers

Customer Relations and Interpersonal Skills In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors' needs, providing appropriate service, and handling complaints and feedback. Understanding the local and international visitors' needs involves catering for people from different cultures, backgrounds and upbringing's. For example, they might be from Japan where they are formal and punctual, or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan. Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations. Staff should then ensure that these needs are met and exceed so the customer has an enjoyable time. Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, wheat, food colourings or dairy products. Good service personal have these attributes effective verbal and non-verbal communication, sensitivity to special needs and anticipation of unexpressed needs, offering courteous service, advice and information, promoting establishment and its products, and promoting the local area and its attractions, Complaints are a good form of feedback. They're a few steps to follow in handling difficult situations. The first is to Focus and listen to the customer. The next is to be courteous and discreet, if possible take the customer away from others. Then suggest way(s) to fix the problem, if nothing can be done thank the customer for bring the problem to your attention. If you can't fix the problem go to somebody who can but stay there to make sure the problem is resolved. Then find the solution and implement it, then check the customer is happy and re-thank them for bring the problem to your attention. Last off all record the situation in your establishments logbooks. Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating. Customer Relations and Interpersonal Skills :: essays research papers Customer Relations and Interpersonal Skills In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors' needs, providing appropriate service, and handling complaints and feedback. Understanding the local and international visitors' needs involves catering for people from different cultures, backgrounds and upbringing's. For example, they might be from Japan where they are formal and punctual, or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan. Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations. Staff should then ensure that these needs are met and exceed so the customer has an enjoyable time. Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, wheat, food colourings or dairy products. Good service personal have these attributes effective verbal and non-verbal communication, sensitivity to special needs and anticipation of unexpressed needs, offering courteous service, advice and information, promoting establishment and its products, and promoting the local area and its attractions, Complaints are a good form of feedback. They're a few steps to follow in handling difficult situations. The first is to Focus and listen to the customer. The next is to be courteous and discreet, if possible take the customer away from others. Then suggest way(s) to fix the problem, if nothing can be done thank the customer for bring the problem to your attention. If you can't fix the problem go to somebody who can but stay there to make sure the problem is resolved. Then find the solution and implement it, then check the customer is happy and re-thank them for bring the problem to your attention. Last off all record the situation in your establishments logbooks. Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating.

Death into the Wild Essay

Into the Wild was Jon Krakauer’s best selling non-fiction novel about the adventures of Christopher McCandless. In essence it was an expansion of his earlier work entitled â€Å"Death of an Innocent† which appeared in the January 1993 issue of Outside. The novel chronicles the experiences of Chris McCandless, the 24-year-old nature enthusiast who left his suburban Washington, D. C. , home in 1992 for a wilderness trek through Alaska’s backcountry. Equipped with a 10-pound bag of rice, a small-caliber rifle, and not much else, McCandless fashioned himself into a modern-day American Adam determined to explore the nation’s â€Å"Last Frontier. † The excursion, however, came to an abrupt end four months later with McCandless’ emaciated corpse discovered in an abandoned school bus not far from the boundaries of Denali National Park. Into the Wild presents Krakauer’s account as to what drove McCandless to such a fate. Between the time of its appearance in 1993 to its publication as a book in 1996, Krakauer’s story elicited numerous responses, including many from Alaska residents who derided the author for glorifying what they saw as nothing more than a young man’s folly. For these readers, McCandless represented just another ill-advised individual who ventured unprepared into dangerous country in the hope of discovering answers to his life, which was merely met by â€Å"mosquitoes and a lonely death† (72). As I reckon such a perspective fails to account for the significance of Krakauer’s novel within the genre of narrative non-fiction. In lieu of this, what follows is an explication of the role of Krakauer’s methodology in the process of explicating the story of McCandless into the wild. Narrative non-fiction takes the form of a documentary as far as it opts to elucidate the objective conditions underlying the formation of a particular situation. A literary work within the genre of narrative non-fiction may thereby be understood as a â€Å"creative treatment of actuality† (Carroll 154). The aforementioned notion works on the assumption that literature may be able to shape reality creatively through the introduction of an artistic dimension within a literary piece. Such a dimension however, which necessitates the introduction of an aesthetic aspect within the text contradicts the foundations of works of non-fiction which involves the maintenance of objectivity within the text. Objectivity in this sense is assessed through the author’s general appraisal of the events presented within the text. In that sense, objectivity takes the epistemological form of objectivity wherein it understood as objectivity in judgment. Such a form of objectivity is maintained within works of non-fiction since such works are understood as the author’s account of an event. To understand a work as an account enables the application of fluidity upon the work since it is presented as open to interpretation as well knowledge and truth coercion. Such a process of truth coercion may be seen in Krakauer’s narrative of McCandless’ journey into the wild. Into the Wild begins with a narrative exposition wherein the reader is introduced to the major characters of the story along with the necessary background information needed to contextualize the discovery of McCandless’ corpse. The beginning of Krakauer’s Into the Wild thereby is highly similar to the expository beginning of a novel. Such a beginning enables the skillful orchestration of a preconceived conception of McCandless’ story. It enables the conception of McCandless as an individual who ventured for the discovery of his self through the discovery of a presumed unknown territory. Krakauer’s work thereby functions as a vehicle for the reader’s discovery of McCandless journey towards himself. Such a journey was enabled by the collage of various materials that enabled the factual retelling of McCandless’ life up to the point of his demise. The process of contextualization mentioned above was made possible by using materials from interviews as well as McCandless’ journal along with photographs, letters, and other secondary research materials that enabled the explication of the conditions as to McCandless’ adventures. The use of these varied materials enabled the book to be a moving literary piece formulated through the combination of journalistic, historical, nature and travel writing, as well as memoir writing. It should be noted that these materials as well as the formation of the collage of the aforementioned materials were constructed by the author. Into the Wild thereby presents us with Krakauer’s account of the events. As I reckon, it is the construction of the narrative as well as Krakauer’s presentation of the account, which serves as his take into the events that governed McCandless’ existence. Other individual’s perceived McCandless’ act as an act of folly however, Kraukaeur presented it in such a manner that it focused on the adventure and drama, which he perceives as intrinsic to the act of finding or discovering one’s self. Within the book, he represented McCandless as an extraordinary individual whose existence was governed by courage and skill evident in his demonstration of McCandless’ desire to survive within an unchartered territory. Kraukauer’s analysis of the risks examined as well as the narrative structure of text presented Krakauer’s judgments as to the life that McCandless led. Works Cited Carroll, Noel. â€Å"Fiction, Non-Fiction, and the Film of Presumptive Assertion: A Conceptual Analysis. † Philosophy of Film and Motion Picture: An Anthology. Eds. Noel Carroll and Jinhee Choi. Oxford: Blackwell Publishing, 2006. Krakauer, Jon. Into the Wild. New York: Villard, 1996.

Exploring Existentialism and the Character Leanord in the...

Exploring Existentialism and the Character Leanord in the Film, Memento Although Christopher Nolan does not acknowledge any philosophical basis for Memento, the film provides a character, Leonard Shelby, who serves as an example of several aspects of existentialism. Through Leonard, Memento illustrates Soren Kierkegaards idea of truth as subjectivity, Freidrich Nietzsches notion that God is dead, and Jean-Paul Sartres writings on the nature of consciousness. In Concluding Unscientific Postscript, Kierkegaard differentiates between the subject as the knower, and the world (object) as the known: the only way we know the world is through ourselves. Kierkegaard emphasizes the importance of how the subject is related to the truth,†¦show more content†¦Nietzsche points out that morals were not given to humans by God, nor was knowledge or instinct instilled in us by God: we have created morality just as we have decided standards for truth and explanations for our human nature, and so there is no transcendent external standard. If God is dead, there are no objective values and we are free to create our own values. Nietzsche says that although the death of God liberates us, leaving us free to rule ourselves, this results in a cage-like freedom: while no value is objectively right or true, if we can not choose then we are not free. Nietzsche supports the individual who, despite a lack of objective correctness or truth, makes a decision an yway, accepting responsibility for her self-created values and actions, knowing she is these actions. Jean-Paul Sartre provides explanation for the world in his definition of consciousness as existing as a being that is no thing: by inserting nothingness into the world, consciousness allows for being; (it worlds the world). He elaborates further, stating consciousness is not just free, it is freedom, since consciousness can never be the object it intends. According to Sartre, consciousness is the constant present: it serves as a nihilation of the past; by annihilating the past, what has been appears to us, giving us a sense of time. Since my consciousness can reflect on