Customer Relations and Interpersonal Skills :: essays research papers

Customer Relations and Interpersonal Skills In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors' needs, providing appropriate service, and handling complaints and feedback. Understanding the local and international visitors' needs involves catering for people from different cultures, backgrounds and upbringing's. For example, they might be from Japan where they are formal and punctual, or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan. Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations. Staff should then ensure that these needs are met and exceed so the customer has an enjoyable time. Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, wheat, food colourings or dairy products. Good service personal have these attributes effective verbal and non-verbal communication, sensitivity to special needs and anticipation of unexpressed needs, offering courteous service, advice and information, promoting establishment and its products, and promoting the local area and its attractions, Complaints are a good form of feedback. They're a few steps to follow in handling difficult situations. The first is to Focus and listen to the customer. The next is to be courteous and discreet, if possible take the customer away from others. Then suggest way(s) to fix the problem, if nothing can be done thank the customer for bring the problem to your attention. If you can't fix the problem go to somebody who can but stay there to make sure the problem is resolved. Then find the solution and implement it, then check the customer is happy and re-thank them for bring the problem to your attention. Last off all record the situation in your establishments logbooks. Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating. Customer Relations and Interpersonal Skills :: essays research papers Customer Relations and Interpersonal Skills In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors' needs, providing appropriate service, and handling complaints and feedback. Understanding the local and international visitors' needs involves catering for people from different cultures, backgrounds and upbringing's. For example, they might be from Japan where they are formal and punctual, or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan. Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations. Staff should then ensure that these needs are met and exceed so the customer has an enjoyable time. Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, wheat, food colourings or dairy products. Good service personal have these attributes effective verbal and non-verbal communication, sensitivity to special needs and anticipation of unexpressed needs, offering courteous service, advice and information, promoting establishment and its products, and promoting the local area and its attractions, Complaints are a good form of feedback. They're a few steps to follow in handling difficult situations. The first is to Focus and listen to the customer. The next is to be courteous and discreet, if possible take the customer away from others. Then suggest way(s) to fix the problem, if nothing can be done thank the customer for bring the problem to your attention. If you can't fix the problem go to somebody who can but stay there to make sure the problem is resolved. Then find the solution and implement it, then check the customer is happy and re-thank them for bring the problem to your attention. Last off all record the situation in your establishments logbooks. Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating.

Death into the Wild Essay

Into the Wild was Jon Krakauer’s best selling non-fiction novel about the adventures of Christopher McCandless. In essence it was an expansion of his earlier work entitled â€Å"Death of an Innocent† which appeared in the January 1993 issue of Outside. The novel chronicles the experiences of Chris McCandless, the 24-year-old nature enthusiast who left his suburban Washington, D. C. , home in 1992 for a wilderness trek through Alaska’s backcountry. Equipped with a 10-pound bag of rice, a small-caliber rifle, and not much else, McCandless fashioned himself into a modern-day American Adam determined to explore the nation’s â€Å"Last Frontier. † The excursion, however, came to an abrupt end four months later with McCandless’ emaciated corpse discovered in an abandoned school bus not far from the boundaries of Denali National Park. Into the Wild presents Krakauer’s account as to what drove McCandless to such a fate. Between the time of its appearance in 1993 to its publication as a book in 1996, Krakauer’s story elicited numerous responses, including many from Alaska residents who derided the author for glorifying what they saw as nothing more than a young man’s folly. For these readers, McCandless represented just another ill-advised individual who ventured unprepared into dangerous country in the hope of discovering answers to his life, which was merely met by â€Å"mosquitoes and a lonely death† (72). As I reckon such a perspective fails to account for the significance of Krakauer’s novel within the genre of narrative non-fiction. In lieu of this, what follows is an explication of the role of Krakauer’s methodology in the process of explicating the story of McCandless into the wild. Narrative non-fiction takes the form of a documentary as far as it opts to elucidate the objective conditions underlying the formation of a particular situation. A literary work within the genre of narrative non-fiction may thereby be understood as a â€Å"creative treatment of actuality† (Carroll 154). The aforementioned notion works on the assumption that literature may be able to shape reality creatively through the introduction of an artistic dimension within a literary piece. Such a dimension however, which necessitates the introduction of an aesthetic aspect within the text contradicts the foundations of works of non-fiction which involves the maintenance of objectivity within the text. Objectivity in this sense is assessed through the author’s general appraisal of the events presented within the text. In that sense, objectivity takes the epistemological form of objectivity wherein it understood as objectivity in judgment. Such a form of objectivity is maintained within works of non-fiction since such works are understood as the author’s account of an event. To understand a work as an account enables the application of fluidity upon the work since it is presented as open to interpretation as well knowledge and truth coercion. Such a process of truth coercion may be seen in Krakauer’s narrative of McCandless’ journey into the wild. Into the Wild begins with a narrative exposition wherein the reader is introduced to the major characters of the story along with the necessary background information needed to contextualize the discovery of McCandless’ corpse. The beginning of Krakauer’s Into the Wild thereby is highly similar to the expository beginning of a novel. Such a beginning enables the skillful orchestration of a preconceived conception of McCandless’ story. It enables the conception of McCandless as an individual who ventured for the discovery of his self through the discovery of a presumed unknown territory. Krakauer’s work thereby functions as a vehicle for the reader’s discovery of McCandless journey towards himself. Such a journey was enabled by the collage of various materials that enabled the factual retelling of McCandless’ life up to the point of his demise. The process of contextualization mentioned above was made possible by using materials from interviews as well as McCandless’ journal along with photographs, letters, and other secondary research materials that enabled the explication of the conditions as to McCandless’ adventures. The use of these varied materials enabled the book to be a moving literary piece formulated through the combination of journalistic, historical, nature and travel writing, as well as memoir writing. It should be noted that these materials as well as the formation of the collage of the aforementioned materials were constructed by the author. Into the Wild thereby presents us with Krakauer’s account of the events. As I reckon, it is the construction of the narrative as well as Krakauer’s presentation of the account, which serves as his take into the events that governed McCandless’ existence. Other individual’s perceived McCandless’ act as an act of folly however, Kraukaeur presented it in such a manner that it focused on the adventure and drama, which he perceives as intrinsic to the act of finding or discovering one’s self. Within the book, he represented McCandless as an extraordinary individual whose existence was governed by courage and skill evident in his demonstration of McCandless’ desire to survive within an unchartered territory. Kraukauer’s analysis of the risks examined as well as the narrative structure of text presented Krakauer’s judgments as to the life that McCandless led. Works Cited Carroll, Noel. â€Å"Fiction, Non-Fiction, and the Film of Presumptive Assertion: A Conceptual Analysis. † Philosophy of Film and Motion Picture: An Anthology. Eds. Noel Carroll and Jinhee Choi. Oxford: Blackwell Publishing, 2006. Krakauer, Jon. Into the Wild. New York: Villard, 1996.

Exploring Existentialism and the Character Leanord in the...

Exploring Existentialism and the Character Leanord in the Film, Memento Although Christopher Nolan does not acknowledge any philosophical basis for Memento, the film provides a character, Leonard Shelby, who serves as an example of several aspects of existentialism. Through Leonard, Memento illustrates Soren Kierkegaards idea of truth as subjectivity, Freidrich Nietzsches notion that God is dead, and Jean-Paul Sartres writings on the nature of consciousness. In Concluding Unscientific Postscript, Kierkegaard differentiates between the subject as the knower, and the world (object) as the known: the only way we know the world is through ourselves. Kierkegaard emphasizes the importance of how the subject is related to the truth,†¦show more content†¦Nietzsche points out that morals were not given to humans by God, nor was knowledge or instinct instilled in us by God: we have created morality just as we have decided standards for truth and explanations for our human nature, and so there is no transcendent external standard. If God is dead, there are no objective values and we are free to create our own values. Nietzsche says that although the death of God liberates us, leaving us free to rule ourselves, this results in a cage-like freedom: while no value is objectively right or true, if we can not choose then we are not free. Nietzsche supports the individual who, despite a lack of objective correctness or truth, makes a decision an yway, accepting responsibility for her self-created values and actions, knowing she is these actions. Jean-Paul Sartre provides explanation for the world in his definition of consciousness as existing as a being that is no thing: by inserting nothingness into the world, consciousness allows for being; (it worlds the world). He elaborates further, stating consciousness is not just free, it is freedom, since consciousness can never be the object it intends. According to Sartre, consciousness is the constant present: it serves as a nihilation of the past; by annihilating the past, what has been appears to us, giving us a sense of time. Since my consciousness can reflect on

Wal-Mart Case Study on Csr - 1616 Words

CCGL 9018 Final Essay Name: CHAN YIK UID 3035036503 Case study of Wal-Mart Introduction In this essay, the case of Wal-Mart will be discussed by applying the Milton Friedman’s argument on CSR and utilitarianism. Wal-Mart is the largest retailer in the world, however, it is also known for ruthless exploitation of employee, squeezing suppliers, and crushing communities. It has been the Public Enemy No. 1 for a generation of activists and reformers. To cope with these oppositions, Wal-Mart responded vigorously and, instead, announced plans to preserving the environment, fighting hunger, empowering women and providing access to healthy, affordable food. The essay will try to argue the problems of Wal-Mart dominating the†¦show more content†¦Also, because of the low labor cost and supply cost, Wal-Mart can hire more people and purchase more products from the suppliers, hence, more people have jobs, more suppliers selling goods to Wal-Mart. In both cases, it increases the satisfaction of preferences of a great part of the society. Therefore, the way of Wal-Mart practising its business may have some negative outcomes, however, it can be outweighed by the overall benefit to the society in the form of increased preference satisfaction. How Wal-Mart deal with the Problems With increasing number of concerns and opposition from the society on the low wages for its employee, what Wal-Mart actually did in response is ignoring and disputing the concerns. This was actually a most updated response from Wal-Mart, David Tovar, the Vice-President of Wal-Mart Corporate Communications, responded vigorously on the news written by writer Timothy Egan form the New York Time(Tovar, 2014). The news described Wal-Mart as â€Å"a net drain on taxpayers† and â€Å"force employees into public assistance with its poverty-level wages†. Tovar responded on Wal-Mart’s company blog defensively by explaining the reason behind the pay scale and the false argument written by Egan(Tovar, 2014). For example, Egan saidShow MoreRelatedThe Importance of Ethical Business Practices: Walmart Law Suites 842 Words   |  4 PagesThis issues study is aimed to explain the importance of ethical business practices which also include social responsibilities and will be com pared to an example of an unethical business practice. It will explore the different unethical issues in business, the benefits of running an ethical business and this will be done with reference to a certain case study. Ethics are moral guidelines which govern good behavior. 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Magical Realism - 2274 Words

Two of the most widely recognized major contributors to Latin American Literature are Gabriel Garcà ­a Mà ¡rquez’s One Hundred Years of Solitude and Isabel Allende’s Eva Luna. Both are written in the genre of magical realism, a literary form that describes fantasy and imaginary events in such a way that it becomes believable and real to the reader. Specifically, these books describe the geopolitical turmoil of Latin America during the early twentieth century and the mid twentieth century; respectively, dealing with war, suffering and death. Although the authors are of different genders, both of these books are written from a feminist perspective and merge fantasy with reality by introducing the reader to myths, prophecies, and legends that†¦show more content†¦50). On the other hand, there were events that were truly magical, such as Father Nicanor Reyna’s levitation powers and flying carpets. As previously stated, these incidents make it difficult for the reader to distinguish the boundary between reality and fiction. Like One Hundred Years of Solitude, Eva Luna uses magical realism in an oppressed Latin American environment as a means of social change. The book starts out as a myth beginning with its title and character name. Evas name is symbolic itself. Eva, which means â€Å"life† and Luna, which is Spanish for moon is a symbol of the matriarchal power that women possess. The opening of the book places us in a world of magic to displace us from reality. â€Å"The mission was a small oasis in the heart of an expanse of voluptuous vegetation writhing and twisting from the banks of the river to the feet of the monumental geologic towers that rose toward the firmament like one of God’s mistakes† (Allende p. 2). In addition to Eva’s name being symbolic, her conception was brought about by magical realism. Eva was conceived as her Indian father lay dying from a venomous snake bite. Consuelo, Eva’s mother, became aware that notwithstanding pain, fear of death, and s hortness of breath, the gardener responded with ardent enthusiasm when she rubbed his body†¦that unexpected erection so moved her mature virgin’s heart†¦.† (Allende p. 18). Against the odds, he began toShow MoreRelatedEssay on Magical Realism1238 Words   |  5 PagesMagical Realism The idea of a genre of art that is called magical realism is less a trend than a tradition, an evolving genre that has its waxings and wanings, where each evolving form expresses an idea that may overlap another, yet at the same time branches off and creates something very different. What began in the visual arts has become a contemporary literary genre due to divergences. Contemporary Latin American writers of this mode include Alejo Carpentier, Jorge Luis Borges, Isabel AllendeRead MoreThe Magic Of Magical Realism1237 Words   |  5 PagesCorey DiPietro Professor Graf ELIT2055-A March 22, 2015 The Magic in Magical Realism While reading the stories Death Constant Beyond Love and And of Clay We Are Created I found myself glued to the text. The both of them had such great detail and it kept you wanting to read more and more. These stories really exemplify the use of Magical Realism. What is Magical Realism? Magical Realism is reality mixed with a touch of non-reality. This really draws you in and makes you feel like part of theRead More Observations on Magical Realism Essay1521 Words   |  7 PagesObservations on Magical Realism    What is magical realism? Many people have conflicting ideas about when and who first used the term. It is likely that most people are completely confused when confronted with this subject, but after they read a few papers on magical realism, it becomes a little clearer. The papers that Amaryll Chanady, Luis Leal, Angle Flores, Franz Roh, and Scott Simpkins wrote have been helpful in studying the history and theory of magical realism. Each paper has many goodRead MoreMagical Realism As A Literary Genre932 Words   |  4 PagesMagical Realism is a literary genre that integrates fantastic or mythological elements into otherwise realistic fiction. It is described by the basic, direct presentation of strange, magical events. Magical realism is basically characterized by the utilization of fantasy that vast majority believe in. Examples of such things include ghosts, psychics, and the theme of fate and destiny. It permits the novelist to venture into the fantasy realm without totally losing the feeling of reality. MagicalRead More Relationship between Sublime and Magical Realism Explored in The Monkey1435 Words   |  6 PagesRelationship between Sublime and Magical Realism Explored in The Monkey      Ã‚   From the beginning of The Monkey, a short story located within Isak Dinesens anthology Seven Gothic Tales, the reader is taken back to a â€Å"storytime† world he or she may remember from childhood. Dinesens 1934 example of what has been identified as the Gothic Sublime sets the stage for analysis of its relationship to other types of literature. What constitutes Sublime literature? More importantly, how may sublimeRead More The History and Theory of Magical Realism Essay1217 Words   |  5 PagesHistory and Theory of Magical Realism      Ã‚  Ã‚   Fantasy, Magical, Supernatural, Sublime, and Realism are all several genres of literature that may be familiar to many people. However, there may be one that is not as well-known as these: Magical Realism. Although Magical Realism is mostly common in the Latin American countries, one may wonder where and how Magical Realism got its start. On the other hand, one may simply wonder what some of the characteristics of Magical Realism are. By looking at theRead MoreEssay on Magical Realism: A Fusion of Dream and Reality664 Words   |  3 PagesMagical Realism: A Fusion of Dream and Reality Franz Roh originally coined the term magical realism as pertaining to art, magical realism also evolved as a form of literary writing that began in the Latin and Central American countries. Magical realism is an amalgamation of the real and unreal, a fusion of dream and reality, and confusion within clarity. Magical realism became known for changing the way in which one thinks. Instead of seeing the ordinary and mundane, the Magical Realist bringsRead More Magical Realism in Gabriel Garcia Marqezs A Very Old Man with Enormous Wings1069 Words   |  5 PagesCharacteristics of Magical Realism in Gabriel Garcia Marqezs A Very Old Man with Enormous Wings The controversy surrounding Magical Realism makes the classification of what is and what is not Magical Realism very difficult. Gabriel Garcia Marquez, a famous Latin American author, has written many pieces of what is generally conceived to be Magical Realism. Marqezs A Very Old Man with Enormous Wings fulfills every characteristic of Magical Realism.. 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The American writers Thoreau, Clemens, and Emerson bring to mind the days when America was still proving herself to be equal to the European countries. France had her own artists, such as Voltaire and Hugo, as did Spain with Cervantes and Dante. However, when one thinks of Latin America, what writers

Mary Seacole Free Essays

Mary Seacole Mary Seacole was born in 1805, in Jamaica. She nursed soldiers during the Crimean war which started in 1854. Her mother was Jamaican and her dad, a Scottish soldier. We will write a custom essay sample on Mary Seacole or any similar topic only for you Order Now Her mother was also a nurse and used herbs for medicines and treatments. At the age of 12, she had already started to behave like a nurse because of the help she provided to her mother with the sick and wounded. When she was older, Mary opened a hotel in Jamaica to help care for the sick. Mary wanted to help those soldiers involved in conflict in Europe. She travelled to England in the UK but no one was interested in taking up her offer to help the ill and wounded soldiers. She instead stayed in England, paying her own fares and eventually setting up another hotel. There, she sold goods and clothing for the soldiers in the hotel. She would cook, clean and care for the soldiers. Mary tried to enlist her help for the Crimean war but was not chosen by Florence Nightingale who was in charge of caring for the wounded. Mary instead travelled to the battlefield alone (covering 4,000 miles). She helped on the battlefield, sometimes even during cannon fire. Mary cared for the men very lovingly. The wounded men loved Mary and called her ‘Mother Seacole’. Florence Nightingale was unimpressed by Mary Seacole’s work in Crimea, and accused her of intoxicating soldiers and running a brothel. If you ask someone ‘Do you know who Mary Seacole is? ’ they might say ‘No’ this is because Florence Nightingale got more recognition than Mary Seacole. Mary Seacole did just as much as Florence Nightingale, which is why, I think Mary Seacole should have a day to be remembered. How to cite Mary Seacole, Essay examples

Jerusalem Essay Example For Students

Jerusalem Essay Jerusalem is located in the heart of Israel and is divided into threesections: the Old City, New City (West Jerusalem), and East Jerusalem. Inthe center is the Old City which is split up into four main sections:Muslim Quarter, Jewish Quarter, Christian Quarter, and the ArmenianQuarter. Also, the Old City is the site of many religious and historicallandmarks. Within Jewish Quarters, the main attraction is the Western (Wailing)Wall Wall). Its dubbed the Wailing Wall because many Jews come to praythere, and their prayers sound like wailing. The Wall is the smallremaining part of King Solomons Temple. After the Jews were banished fromTemple Mount, the Western Wall became the most sacred place of Judaism. There are two major sects of Jews in this part of the city. There is theSephardic group, who come from Spain, Africa, and the Mediterranean, andthere is the Ashkenazic group, who come from Northern Europe. Another section of the Old City is the Christian Quarter. The centerof this part of the city is The Church of the Holy Sepulchre. It isbelieved that the Via Dolorosa, a street, was the site of the originalStations of the Cross. Furthermore, it is maintained that Jesus wasoriginally buried at this site. The Church was rebuilt by Crusaders in 1099CE, but it was originally built in the fourth century. The St. James Cathedral is the center of attention in the Armenianpart. Many families who escaped the Armenian Holocaust in 1915 settled inthe Old City. Many of the residents of this part of the Armenian Quarterpractice the Greek Orthodox religion. The last section of the city is the Muslim Section. Atop the TempleMount are the gold-domed Dome of the Rock (661 BCE) and the silver-domedal-Aqsa mosques. The Rock referred to in Dome of the Rock is Mt.Zion. Thisis where Abram went to sacrifice Isaac and Muhammed ascended to heaven.